Refund policy

RETURNS, REFUNDS & EXCHANGES POLICY

We will refund your eligible full-priced online purchase to the original method of payment, excluding Special Orders, Custom Orders, Pre-Orders, purchases made using the WELCOME20 or SECOND15 promotional codes, discounted items, purchases made using other promotional codes, FLASH sale items, and SALE items, provided your return request is submitted through our online Returns Portal within 10 calendar days of the shipping date, including the shipping date itself. Calendar days include weekends and statutory holidays.

A return is considered initiated only when it has been submitted through our online Returns Portal. Emails, phone calls, live chats, social media messages, or any other communication do not constitute initiation of a return.

If your purchase falls into one of the excluded categories listed above, please refer to the applicable section below for the return terms that apply to that purchase type.

1. Can My Purchase Be Returned?

1.0 Refund Eligible Purchases

Eligible full-priced online purchases that are not listed as excluded in the opening section of this Return Policy are eligible for a refund to the original method of payment, provided all requirements of this Return Policy are met.

1.1 Store Credit Purchases

The following purchases are eligible for store credit only:

• Purchases made using the WELCOME20 promotional code.
• Purchases made using the SECOND15 promotional code.
• Jewellery (excluding earrings).
• Special Orders.
• Custom Orders.
• Pre-Orders.
• Greta Constantine Special Orders.
• Catherine Regehr Special Orders that are not Made-to-Measure or customized beyond what is shown on the model.

Returns must be initiated through our Returns Portal within 10 calendar days of the shipping date, including the shipping date itself. Calendar days include weekends and statutory holidays.

After this time, returns will not be accepted.

Please note that Special Order delivery timelines are approximate. If you require an item for a specific event, please let us know before placing your order.

1.2 Final Sale

The following items are Final Sale and are not eligible for refund, exchange, or store credit:

• All items from our SALE section.
• All items marked Final Sale.
• All purchases made using the promotional codes FLASH30, HUISHAN40, GEMY40, and BF30.
• All discounted merchandise.
• All shoes.
• All earrings.
• Catherine Regehr Made-to-Measure items.
• Catherine Regehr items customized beyond what is shown on the model.
• Bespoke Orders, including garments made-to-measure or produced from a custom sketch.

No refunds, exchanges, or store credits will be provided for Final Sale items.

1.3 Order Cancellations

Once an order has been placed, it cannot be cancelled or modified and will be processed for shipment.

1.4 Special Order & Bespoke Order Cancellations

Special Orders and Bespoke Orders cannot be cancelled. Once an order has been placed, production is considered in progress and the order is final.

1.5 Swatches

Swatches are not eligible for return or refund.

1.6 Pre-Order Items

Pre-Order items are products that have not yet arrived in stock. Estimated arrival dates are displayed on the product page.

1.7 Exchanges

Exchange items will be subject to the same return terms and eligibility as the original purchase order.

If the original purchase was eligible for a refund, the exchanged item will remain eligible for a refund. If the original purchase was eligible for store credit only, the exchanged item will remain eligible for store credit only.

An exchange does not reset or change the return eligibility associated with the original purchase. All applicable return timelines and conditions outlined in this Return Policy continue to apply.

2. How Do I Return My Purchase?

2.0 Canada

Returns must be shipped within 5 calendar days of initiating the return using the return label provided. Calendar days include weekends and statutory holidays. The five-day period includes the day the return was initiated.

Returns not shipped within this timeframe will no longer qualify for a refund and, if otherwise eligible, may qualify only for store credit.

Please ensure you initiate your return through our Returns Portal.

2.1 United States & International

Returns must be shipped within 5 calendar days of initiating the return. Calendar days include weekends and statutory holidays. The five-day period includes the day the return was initiated.

Only the return label provided by Wardrobe Apparel may be used. Returns must not be shipped using a different carrier, a self-purchased shipping label, or any other shipping method. Items returned using any shipping method other than the return label provided by Wardrobe Apparel will be refused and returned to the sender at the sender's expense. No refund, exchange, or store credit will be issued.

Returns not shipped within the required 5-calendar-day timeframe will no longer qualify for a refund and, if otherwise eligible, may qualify only for store credit.

Please ensure you initiate your return through our Returns Portal.

DHL pickups may be scheduled here.

2.2 Multiple Orders & Return Parcels

Each order must be returned separately. Please do not combine items from multiple orders in the same return package. A separate return must be initiated and a separate return label used for each order.

For each order, all items included in your return request must be sent back together in one package using the return label provided.

Please ensure your package contains all items you intend to return before shipping it. Once a return has been initiated and the return label has been issued, we cannot provide an additional return label for items that were left out of the original return package.

2.3 Condition of Returned Merchandise

All products must be returned:

• In new and unused condition.
• In perfect condition.
• With all protective materials in place.
• With all original tags attached.
• In the original packaging provided.
• Free of makeup, perfume, deodorant, stains, alterations, pet hair, and all other signs of wear.

Any damage to the package, product, or contents must be documented and reported to Wardrobe Apparel on the day the package is delivered.

Wardrobe Apparel reserves the right to refuse any return that does not meet these requirements or, where appropriate, reduce any applicable refund or store credit to reflect any loss in value. Determination of the condition of returned merchandise is made solely by Wardrobe Apparel.

2.4 Reduced Refunds

If a reduced refund is proposed due to the condition of the returned merchandise, you will be informed before the refund is processed.

Instead of accepting the reduced refund, you may choose to have the merchandise returned to you at your expense.

2.5 Shipping Charges

Original shipping charges are non-refundable.

Approved returns are subject to a non-refundable return shipping fee, which will be deducted from any eligible refund or store credit.

DHL pickups may be scheduled here.

3. What Happens After I Return My Purchase?

3.0 Refund Processing

Approved refunds will be processed within approximately 10 to 15 business days after the returned merchandise has been received and inspected. Business days exclude weekends and statutory holidays.

You will receive an email confirming when your refund has been processed.

3.1 Unapproved Returns

Returns sent to Wardrobe Apparel without first being approved through our Returns Portal, or after the applicable return initiation window has expired, will be refused and returned to the sender at the sender's expense.

No refund, exchange, or store credit will be issued for an unapproved return.

Approved returns that are initiated within the applicable return window but shipped after the required shipping timeframe are handled in accordance with Sections 2.0 and 2.1.

3.2 Refused Deliveries

Orders that are refused by the recipient, abandoned, not accepted, or cannot be delivered within the applicable return window due to the recipient's failure to accept delivery, arrange delivery, respond to carrier communications, or otherwise take reasonable steps to receive the shipment are not eligible for return, refund, or store credit.

4. Additional Terms

4.0 European Union Right of Withdrawal

Special Orders, Custom Orders, Bespoke Orders, and other made-to-order merchandise are excluded from the Right of Withdrawal where permitted by applicable law.

Eligible customers must submit the EU Withdrawal Form.

Customers are responsible for all withdrawal return shipping costs.

4.1 Policy Administration

Wardrobe Apparel reserves the right to interpret and apply this Return Policy fairly and consistently in accordance with its stated terms.

No employee, representative, verbal communication, email, or other correspondence may modify this Return Policy unless confirmed in writing by Wardrobe Apparel.

4.2 Return Policy Abuse

Wardrobe Apparel reserves the right to refuse returns, restrict future purchases, or close customer accounts where it reasonably believes this Return Policy is being abused or where fraudulent activity is suspected.

4.3 Consistent Application

This Return Policy is applied consistently to all customers and all purchases to ensure fairness and equal treatment.

By placing an order with Wardrobe Apparel, you acknowledge that you have read, understood, and agreed to this Return Policy.