Returns and Refund Policy

We will gladly exchange or refund (in original tender) your full priced online purchase (excluding custom, pre-order and special order items) within 10 days of the shipping date. After this time, an exchange or store credit onto a Gift Card will be issued for a period of up to 30 days from the shipping date. After this time, any exchanges will not be allowed. 

Returns must be sent back within 3 days of initiating the return using a tracked shipping service. If they are not they will then be subject to our store credit policy. 

Pre-order, custom order and Greta Constantine Special order items can only be returned for store credit. Bespoke orders - orders that are made-to-measure or from custom sketch - cannot be returned under any circumstances. Please note that due to COVID-19 we cannot accept returns on masks and shoes at this time. 

Pre-ordered items - The item arrival date is posted, but the item is not yet in stock. 

Please note that due to COVID-19 we cannot accept returns on masks and shoes at this time. 

Sale or discounted (Including WELCOME20 and Second15) items and jewelry (excluding earrings) can be exchanged or returned for store credit within 10 days of the shipping date. After this time, any exchanges will not be allowed.

Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

All earrings are a final sale. Unfortunately, no exchanges or returns will be accepted on these items.

WELCOME20 is not valid towards custom Greta Constantine orders or special order items.

Shipping is never refunded. We do not offer return shipping or labels. *Masks are not included in shipping promotions and are subject to a flat shipping fee.  

 

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