Refund policy
RETURNS, REFUND & EXCHANGES POLICY
We will refund your eligible full-priced online purchase to the original method of payment, excluding Special Orders, Custom Orders, Pre-Orders, purchases made using the WELCOME20 or SECOND15 promotional codes, discounted items, purchases made using other promotional codes, FLASH sale items, and SALE items, provided your return request is submitted through our online Returns Portal within 10 calendar days of the shipping date, including the shipping date itself. Calendar days include weekends and statutory holidays.
A return is considered initiated only when it has been submitted through our online Returns Portal. Emails, phone calls, live chats, social media messages, or any other communication do not constitute initiation of a return.
The sections below provide the specific terms and conditions that apply to each purchase type.
1.0 All SALE items from our SALE section are Final Sale. All items marked Final Sale are Final Sale. All purchases made using the promotional codes FLASH30, HUISHAN40, GEMY40, and BF30 are Final Sale. All shoes and earrings are Final Sale. All discounted items are Final Sale. No refunds, exchanges, or store credit will be provided.
1.1 Items purchased using the WELCOME20 and SECOND15 promotional codes, and jewellery (excluding earrings), may be returned for store credit only within 10 calendar days of the shipping date, including the shipping date itself. Calendar days include weekends and statutory holidays. After this time, returns will not be accepted.
1.2 Pre-Orders, Custom Orders, Greta Constantine Special Orders, and Catherine Regehr Special Orders may be returned for store credit only.
Catherine Regehr garments customized beyond the version shown on the model are Final Sale and cannot be returned.
Bespoke Orders, including garments made-to-measure or produced from a custom sketch, are Final Sale and cannot be returned under any circumstances.
Please note that Special Order delivery timelines are approximate. If you require an item for a specific event, please let us know before placing your order.
1.3 Once an order has been placed, it cannot be cancelled or modified and will be processed for shipment.
1.4 Special Orders and Bespoke Orders cannot be cancelled. Once an order has been placed, production is considered in progress and the order is final.
1.5 Swatches are not eligible for return or refund.
1.6 Pre-Order items are products that have not yet arrived in stock. Estimated arrival dates are displayed on the product page.
1.7 Any exchange provided is considered final. Exchanged merchandise is eligible only for store credit if otherwise eligible under this Return Policy. Refunds are not available on exchanged merchandise.
1.8 CANADA – Returns must be shipped within 5 calendar days of initiating the return using the return label provided. Calendar days include weekends and statutory holidays. The five-day period includes the day the return was initiated. Returns not shipped within this timeframe will no longer qualify for a refund and, if otherwise eligible, may qualify only for store credit.
Please ensure you initiate your return through our Returns Portal.
1.9 US & INTERNATIONAL – Returns must be shipped within 5 calendar days of initiating the return using the return label provided. Calendar days include weekends and statutory holidays. The five-day period includes the day the return was initiated. Returns not shipped within this timeframe will no longer qualify for a refund and, if otherwise eligible, may qualify only for store credit.
Please ensure you initiate your return through our Returns Portal. DHL pickups may be scheduled using the link provided in the Returns Portal.
2.0 All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and original tags attached. Products must be free of makeup, perfume, deodorant, stains, alterations, pet hair, and all other signs of wear.
Any damage to the package, product, or contents must be documented and reported to Wardrobe Apparel on the day the package is delivered.
Wardrobe Apparel reserves the right to refuse any return that does not meet these requirements or, where appropriate, reduce the amount of any applicable refund or store credit to reflect any loss in value. Determination of the condition of returned merchandise is made solely by Wardrobe Apparel.
2.1 If a reduced refund is proposed due to the condition of the returned merchandise, you will be informed before the refund is processed. Instead of accepting the reduced refund, you may choose to have the merchandise returned to you at your expense.
2.2 All items must be returned in the original packaging provided. Where applicable, branded packaging, dust bags, jewellery boxes, garment bags, and original tags must be included.
2.3 Due to hygienic reasons, all shoes and earrings are Final Sale. No returns, exchanges, or store credit will be provided.
2.4 Shipping charges are non-refundable. Approved returns are subject to a non-refundable return shipping fee, which will be deducted from any eligible refund or store credit. DHL pickups may be scheduled using the link provided in the Returns Portal.
2.5 Approved refunds will be processed within approximately 10–15 business days after the returned merchandise has been received and inspected. Business days exclude weekends and statutory holidays. You will receive an email confirming when your refund has been processed.
2.6 Returns that are sent without approval through the Returns Portal, or outside the timelines set out in this Return Policy, will be refused and returned to the sender at the sender’s expense. No refund, exchange, or store credit will be issued.
2.7 Orders that are refused by the recipient, abandoned, not accepted, or cannot be delivered within the applicable return window due to the recipient’s failure to accept delivery, arrange delivery, respond to carrier communications, or otherwise take reasonable steps to receive the shipment are not eligible for return, refund, or store credit.
2.8 EU Right of Withdrawal – Special Orders, Custom Orders, Bespoke Orders, and other made-to-order merchandise are excluded from the Right of Withdrawal where permitted by applicable law.
Eligible customers must submit the withdrawal form here. Customers are responsible for all withdrawal return shipping costs.
3.0 Policy Administration
Wardrobe Apparel reserves the right to interpret and apply this Return Policy fairly and consistently in accordance with its stated terms.
No employee, representative, verbal communication, email, or other correspondence may modify this Return Policy unless confirmed in writing by Wardrobe Apparel.
3.1 Return Policy Abuse
Wardrobe Apparel reserves the right to refuse returns, restrict future purchases, or close customer accounts where it reasonably believes this Return Policy is being abused or where fraudulent activity is suspected.
3.2 Consistent Application
This Return Policy is applied consistently to all customers and all purchases to ensure fairness and equal treatment.
By placing an order with Wardrobe Apparel, you acknowledge that you have read, understood, and agreed to this Return Policy.