OUR RETURNS AND REFUND POLICY
We will gladly exchange or refund (in original tender) your full priced online purchase (excluding custom, pre-order, special-order, and discounted items) within 10 days of the shipping date. After this time, an exchange or store credit onto a Gift Card will be issued for a period of up to 30 days from the shipping date. After this time, any exchanges will not be allowed.
1.0 Black Friday Sale items and shoes are Final Sale. No refunds, exchanges, or store credits.
1.1 Returns must be sent back within 3 days of initiating the return using a tracked shipping service. If they are not, they will then be subject to our store credit policy. Please ensure you initiate your return with us. We do not accept returns that have not been initiated with a customer representative.
1.2 Pre-order, Custom Order and Greta Constantine Special Order items can only be returned for store credit. Bespoke Orders - orders that are made-to-measure or from custom sketch - cannot be returned under any circumstances.
1.3 Special Order or Bespoke Order items cannot be cancelled. Once the order is placed, it is deemed to be final and in-process.
1.4 Pre-order items - the item arrival date is posted, but the item is not yet in stock.
1.5 Items purchased with WELCOME20 and SECOND15 discount codes and jewellery (excluding earrings) can be exchanged or returned for store credit within 10 days of the shipping date. After this time, any exchanges will not be allowed.
1.6 All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and original tags attached. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
1.7 You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
1.8 All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags must be included and attached to garments in your return.
1.9 Due to hygienic reasons, all shoes and earrings are final sale. Unfortunately, no exchanges or returns will be accepted on these items.
2.0 WELCOME20 and SECOND15 is not valid towards Custom Order or Special Order items.
2.1 Shipping is non-refundable. We do not offer return shipping or labels. Please ensure you initiate your return with us. We do not accept returns that have not been initiated with a customer representative.
2.2 If your purchase is eligible for a refund please allow 5 - 10 business days for your refund to be processed. You will receive an email from us confirming we have processed the refund.
We will gladly exchange or refund (in original tender) your online purchase within 10 days of the shipping date. After this time, an exchange or store credit onto a Gift Card will be issued for a period of up to 30 days from the shipping date. After this time, any exchanges will not be allowed. If a store credit is not desired after the 10 day period we can issue a refund minus a 50% restocking fee of the original invoice.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items and jewelry items (excluding earrings) can be exchanged or returned for store credit within 10 days of the shipping date. After this time, any exchanges will not be allowed. Merchandise must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt. All earrings are a final sale. Unfortunately, no exchanges or returns will be accepted on these items.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 67 East Cordova St Vancouver British Columbia CA V6A 1K2.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1083 Cambie St Vancouver British Columbia CA V6B 5L7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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