Returns and Refund Policy

OUR RETURNS AND REFUND POLICY

We will gladly exchange or refund (in original tender) your full priced online purchase (excluding custom, pre-order, special-order, and discounted items) within 10 days of the shipping date. After this time, an exchange or store credit onto a Gift Card will be issued for a period of up to 30 days from the shipping date. After this time, any exchanges will not be allowed. 

1.0 Black Friday Sale items and shoes are Final Sale. No refunds, exchanges, or store credits.

1.1 Returns must be sent back within 3 days of initiating the return using a tracked shipping service. If they are not, they will then be subject to our store credit policy. Please ensure you initiate your return with us. We do not accept returns that have not been initiated with a customer representative.

1.2 Pre-order, Custom Order and Greta Constantine Special Order items can only be returned for store credit. Bespoke Orders - orders that are made-to-measure or from custom sketch - cannot be returned under any circumstances.

1.3 Special Order or Bespoke Order items cannot be cancelled. Once the order is placed, it is deemed to be final and in-process.

1.4 Pre-order items - the item arrival date is posted, but the item is not yet in stock. 

1.5 Items purchased with WELCOME20 and SECOND15 discount codes and jewellery (excluding earrings) can be exchanged or returned for store credit within 10 days of the shipping date. After this time, any exchanges will not be allowed.

1.6 All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and original tags attached. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

1.7 You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

1.8 All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags must be included and attached to garments in your return.

1.9 Due to hygienic reasons, all shoes and earrings are final sale. Unfortunately, no exchanges or returns will be accepted on these items.

2.0 WELCOME20 and SECOND15 is not valid towards Custom Order or Special Order items.

2.1 Shipping is non-refundable. We do not offer return shipping or labels. Please ensure you initiate your return with us. We do not accept returns that have not been initiated with a customer representative.

2.2 If your purchase is eligible for a refund please allow 5 - 10 business days for your refund to be processed. You will receive an email from us confirming we have processed the refund. 

Sale

Unavailable

Sold Out